venkatesh thamada
Phone: +917661914612
Sector: Telecommunications
Member Since, 07/12/2023About Me
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Academic Level Degree Bachelor
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Age 28 - 32 Years
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Salary 1850
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Gender Male
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Industry Management
About me
I have 3.5 of years experience into technical and customer support my role was e-support officer where I used to handle queries related to all electronic products such as laptops, ssds, Macs, etc. Guiding the customers with proper troubleshooting steps to resolve their queries in timely manner, filing the service tickets if the issue is not resolved. Logging and documenting each query in a timely manner, helping the customers with product details, purchases, offers and vouchers, etc.
Education
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B. Tech (2012 - 2016) Sri indu engineering clg
Work & Experience
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Knoah solutions (2020 - 2022 ) Esupport officer
My role was e-support officer where I used to handle queries related to all electronic products such as laptops, ssds, Macs, etc. Guiding the customers with proper troubleshooting steps to resolve their queries in timely manner, filing the service tickets if the issue is not resolved. Logging and documenting each query in a timely manner, helping the customers with product details, purchases, offers and vouchers, etc.
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Wipro solutions. (2018 - 2019 ) Sr. Associate
My role was sr. Associate where I used to handle queries related to all electronic products such as laptops, ssds, Macs, etc. Guiding the customers with proper troubleshooting steps to resolve their queries in timely manner, filing the service tickets if the issue is not resolved. Logging and documenting each query in a timely manner, helping the customers with product details, purchases, offers and vouchers, etc.